Refund Policy

At StorageHub, we strive to provide reliable and secure storage services to all our customers. Refunds are applicable only under specific circumstances where the service provided does not meet the agreed terms or if there are technical issues from our end. By using our services, you agree to the terms outlined in this refund policy.

Customers can request a refund within 7 days of purchase if they are unsatisfied with the service or if the service has not been activated or utilized. Once the storage service has been actively used, refunds may not be applicable unless there is a proven technical fault or service failure caused by StorageHub.

In case of payment errors such as duplicate transactions or incorrect charges, customers must report the issue within 48 hours. After verification, eligible refunds will be processed to the original payment method within 7-10 business days.

StorageHub reserves the right to deny refund requests if misuse, violation of terms, or suspicious activities are detected. Any promotional or discounted plans are non-refundable unless explicitly stated otherwise.

For any refund-related queries, users are encouraged to contact our support team with proper details including transaction ID and registered email. Our team will review and respond promptly to resolve the issue.

1. Can I cancel my order after it has been shipped?

Ans. Since StorageHub provides digital services, once the service is activated, it cannot be cancelled. However, you may request cancellation before activation.

2. What if I want to change my shipping address after I've placed my order?

Ans. StorageHub does not involve physical shipping. If you need to update your account details, you can do so through your dashboard or by contacting support.

3. How will I receive my refund?

Ans. Approved refunds will be processed to your original payment method such as credit card, debit card, or UPI within 7-10 business days.

4. What if I received a damaged or defective product?

Ans. As StorageHub offers digital storage services, this does not apply. However, if you face technical issues or service disruptions, please report them immediately for resolution or refund consideration.

5. How long will it take to receive my replacement product?

Ans. There are no physical products involved. Any service-related issues are typically resolved within 24-72 hours by our support team.